ALL SALES ARE FINAL!!!
Cancellation and Modification after an order is made is NOT guaranteed!!!
Strictly no returns or exchanges and refund unless there are
No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.
If you have a question, contact us at [email protected]present.com
We only replace items if they are defective or damaged.
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
Shipping fee will NOT be refundable once the item has shipped.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait fot your parcel to arrive before you can return it to us.
Our return policy lasts 30 days. If 30 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.
For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
For Order Return enquiries, please email [email protected]
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
LATE OR MISSING REFUNDS
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at [email protected]
If you need more information you can contact us at [email protected]